Frenquently Asked Questions

Yes ! Given the stellar global reputation forged by French standards and know-how, we formulate and manufacture all our products in laboratories and facilities in France, specifically in Aix-en-Provence, Brest, Lyon, Chartres, Boulogne-sur-Mer and Orleans.

The recommended minimum ages for using our products are specified in the table below We always recommend that both adults and children first test our products by applying them to the crook of their elbow, then waiting two hours to check for possible allergic reactions, before using them as part of their routine.

There are no contraindications for pregnant and breastfeeding women using our products, except for the Deeply Soothing Face Mask. This product contains water-lily extract which is not recommended for pregnant and breastfeeding women. We also recommend always asking your GP for advice if you have any doubts or specific issues while pregnant ; you can show them the composition of our products 🙂

Yes ! Our formulas have been approved by toxicologists with expert knowledge of sensitive and atopic skin, and by healthcare professionals with expert knowledge of skin for people being treated for cancer, to be sure they are safe and well tolerated, so our full range of skincare may be used during chemotherapy and radiotherapy.

Be careful not to apply any products that do not rinse off on the zone to be treated prior to radiotherapy.

Some products such as the Serum for Lashes and Brows, the Shampoo and the Hair Mask, have actually been designed to boost hair regrowth after treatment that triggers hair loss, to encourage attractive regrowth after the end of alopecising treatments :)

Our products have been formulated with the greatest of care, eliminating all potentially harmful ingredients with any links to cancer or hormonal disruption as a precautionary measure. These formulas have been designed for the most fragile people. They may naturally be used by people in good health who likewise are mindful of the ingredients used in their cosmetics.

Absolutely ! Our products are suitable for both men and women ! Our products are very lightly scented, with a neutral fragrance which most importantly dissipates after application :).

So men can feel free to test our products, or pinch them from their SO ;).

Our products can be kept for three years before opening. As for opened products, we specify their Period of use After Opening (PAO), on all our product packaging.

The product packaging features a pictogram of an open jar indicating the recommended Period of use After Opening. It mostly varies from 6 (6M) to 24 months (24M).

All our skincare products are primarily made with vegetable oils, waxes, and butters, which naturally have a slight, rather neutral scent. To respect your skin and adhere to our formulation standards, we do not use synthetic ingredients to mask these natural scents. However, we do add a small amount of a fragrance specifically developed for MÊME in almost all our products. This fragrance is natural, hypoallergenic, and has been created in close collaboration with patients undergoing cancer treatments to ensure it is well-tolerated and pleasant, even for those experiencing olfactory changes due to treatments.

As for its scent profile, our fragrance is fruity and floral, evoking peach and rose. Its scent may vary slightly from one product to another, depending on the natural active ingredients in each formula. Here is its detailed composition to help you better imagine it :

• Top notes: orange zest, green accents, pear

• Heart notes : rose, peach blossom, sea breeze

• Base notes : cedarwood, vetiver, rose petals

For questions about specific products, please refer to the related product page by clicking on “Frequent Questions”. If you cannot find the information you need, please write to us at [email protected]

Adding the advice booklet to your order is very simple! Simply click on "Add a special offer code", after adding your products to your basket, then add the code BOOKLET and click on "Add".

If you want some samples, please ask at one of our partner pharmacies. We recommend calling ahead of your visit, to be sure that they have the samples you need in stock !

Click here to find a pharmacy near you: https://www.memecosmetics.fr/en/stores

You may choose two samples of products when purchasing products worth at least €30 on our online boutique. We also sell traveller formats, making it easy for you to test small quantities of our products at small prices !

Yes, clients can post their opinions of our products on our website and also on Avis Vérifiés, right here : https://www.avis-verifies.com/avis-clients/memecosmetics.fr (in French only)

Our products are available in pharmacies, drugstores and specialist shops catering to cancer patients. We have over 5,300 sales outlets in France, Belgium and Switzerland ! Click here to see MÊME sales outlets near you : https://www.memecosmetics.fr/en/stores

And if you think your local pharmacist might be interested in our products, feel free to let us know !

Orders placed on the MÊME website can be delivered anywhere in Europe and in French departments and regions overseas.

Here is a recap of MÊME rates and delivery deadlines for each country !

Mainland France and Corsica :

• Colissimo point relais : €3.90 (free for purchases over €59), delivery within 2 or 3 business days

• Colissimo standard : €5.90 (free for purchases over €59), delivery within 2 or 3 business days

• Chronopost : €13.40. Orders placed before 12 noon (Monday to Thursday) will be delivered by 1pm the next day.

Iceland and Liechtenstein : :

• Colissimo Europe :€8.33, delivery within 3 or 5 business days

Other countries in Europe:

• Colissimo Europe :€5.90 (free for purchases over €59), delivery within 3 or 5 business days

French departments and regions overseas:

• Colissimo International :€18, delivery within 5 business days

For all other countries, please ask Customer Service, at [email protected] or using our contact form :)

Once your order has been confirmed, you can track its progress on your customer account in the “My Orders” section. Once it has been dispatched, you will receive a parcel tracking number by email. So you can track its delivery to your home !

If one of the products you ordered is missing or damaged, no need to worry, we are here to find a solution ! Please reach out to us at [email protected], we will be delighted to help! :)

If you want to return your order, the product must be in perfect condition and must not have been opened or used. Please reach out to us at [email protected] and ask for a return slip. You must make this request within 14 days of delivery.

We accept the following means of payment online :

• Credit/debit cards : CB, VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS

• PayPal

• Satispay

• Apple Pay

For orders worth over €100, you may pay in 3 or 4 instalments on our website if you pay with Oney :)

For EU countries : we pack each parcel very carefully and do not include a bill or any document stating the price. So, if you order our products and have them delivered to someone in the EU as a surprise, they will not know how much it cost !

For deliveries to non-EU countries (Switzerland, Liechtenstein, Norway, UK) and French departments and regions overseas, we need to include a bill inside the parcel due to customs regulations :)

Our website uses an encrypted system (SSL) to protect all personal and financial data.

Cardholders are also subject to approval, and the bank or card issuer has to authorise the payment. If the bank or card issuer fails to authorise the payment, we cannot unfortunately process your order.

Using your loyalty points is very easy : simply go to your MÊME account and click on “My loyalty rewards”. Scroll down to see your loyalty points and click on the "Turn my rewards into a discount voucher” button. You will then receive a special offer code by email that you can add at the bottom of your basket in the category "Add a special offer code" 🙂

Get a €5 discount for you and your friends when you recommend MÊME products!

It’s quick and easy. In the "Sponsorship" section in your customer account, just fill in your friends’ first and last names and e-mail addresses in the corresponding boxes.

When a friend places an order, they will receive a €5 discount voucher by email, and so will you !